Site Loader

original post: https://blog-tki.universitaspertamina.ac.id/post/13/managing_knowledge_in_an_organisation/

Pernahkan Anda membayangkan ketika seorang pegawai mengundurkan diri atau pensiun dari suatu perusahaan atau organisasi? Organisasi tersebut tidak hanya kehilangan seorang pegawai, melainkan juga kehilangan knowledge dari pegawai yang telah dihimpun semasa kerjanya.

What is knowledge?

Knowledge atau pengetahuan yang dimaksud dalam hal ini, adalah business knowledge. Dilansir dari situs nibusinessinfo, berikut adalah definisinya:

Business knowledge is an important strategic asset. It is a sum of skills, experiences, capabilities and expert insight, which you collectively create and rely on in your business. As a shared resource, knowledge shapes and affects all the activities in and around your business.

Secara umum, terdapat dua macam pengetahuan, yaitu
1. Tacit

Personal know-how or skills rooted in experience or practice (eg aesthetic sense or intuition).

2. Explicit

Articulated knowledge recorded in documents, memos, databases, etc.

Jika dilihat dari pengertiannya, tacit knowledge cenderung lebih sulit untuk didokumentasikan, disampaikan, dan dibagikan sedangkan explicit knowledge mudah untuk disimpan dan didistribusikan. Okay, artikel ini tidak akan membahas lebih jauh mengenai dua pengetahuan tersebut. Namun yang perlu digarisbawahi adalah kedua pengetahuan tersebut terdapat dalam semua macam organisasi dan keda pengetahuan tersebut sama-sama berharga.

How is knowledge so important?

That loss of knowledge has a cost: it’s estimated to cost Fortune 500 companies $31.5 billion each year.

source: https://www.shrm.org/hr-today/news/hr-magazine/Pages/0504covstory.aspx

Jika diakumulasikan, nilai yang hilang tersebut mungkin tidak terlalu besar bagi perusahaan-perusaahaan kecil (melihat jumlah karyawannya, profit yang dihasilkan, dsb). Namun begitu, efeknya bisa menjadi sama parahnya.

Sebagai contoh, dalam perusaahan-perusahaan besar, katakanlah suatu perusahaan Fortune 500, semakin banyaknya pegawai biasanya akan semakin banyak pekerjaan yang overlapping – therefore more shared knowledge. Kehilangan seorang pegawai mungkin tidak terlalu berpengaruh dalam jalannya aktivitas bisnis, namun jika nilai knowledge yang hilang diakumulasikan dengan jumlah pegawai, mungkin akan menjadi sangat besar (this is a big loss!).

Di sisi lain, dalam perusahaan kecil, biasanya terdapat hanya satu atau dua orang yang in charge dengan satu pengetahuan yang sangat spesifik. Dapat dibayangkan jika orang tersebut kemudian pergi. Akumulasi nilai pengetahuan yang hilang mungkin tidak terlalu besar, namun aktivitas bisnis akan menjadi sangat terganggu, dan mungkin saja akan terhenti (this is a also a big loss!).

Permasalahan yang muncul dari pengelolaan pengetahuan yang buruk tidak hanya muncul ketika seorang pegawai pergi. Sebagai contoh terdapat suatu studi menunjukan bahwa seorang knowledge worker hanya menghabiskan 10% dari waktunya untuk membuat pengetahuan baru, sisanya? Mereka menghabiskan 90% sisanya untuk mencari atau membuat informasi yang sebenarnya telah tersedia.

Hal tersebut menunjukan bahwa terdapat kaitan antara pengelolaan pengetahuan yang buruk dan produktivitas suatu organisasi. Jadi bisa disimpulkan bahwa sebesar apapun organisasi itu, pengelolaan pengetahuan menjadi salah satu hal sangat penting untuk dilakukan agar dapat meningkatkan produktivitas (dan dapat berujung pada peningkatan profit) organisasi tersebut.

We live in a knowledge economy, making knowledge one of the modern company’s most important assets.

What is knowledge management?

So what is knowlefge management? And how do we do that?

Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation.

source: https://en.wikipedia.org/wiki/Knowledge_management

Pengelolaan pengetahuan biasanya berfokus pada visi organisasi seperti competitive advantage, inovasi, integration and continous improvement, dsb. Competitive advantage sendiri banyak wujudnya, sebagai contoh katakanlah Cost Leadership Strategy yang berarti kemampuan suatu organisasi untuk menghasilkan produk atau jasa yang lebih murah dibanding kompetitornya. Hal tersebut erat kaitannya dengan efisiensi dan peningkatan produktivitas – dan seperti yang kita diskusikan sebelumnya, berkaitan dengan seberapa baik kita mengelola pengetahuan kita.

How can we manage our knowledge ?

Pengelolaan pengetahuan dapat diwujudkan dalam berbagai macam cara. Sebagai contoh satu cara yang efektif dan cukup sederhana dapat kita lihat pada pengalaman Geisinger Medical Group. Setelah membuat checklists untuk dokter pada saat melakukan operasi, biaya operasi turun menjadi $2000 per pasien, dan pasien mengalami lebih sedikit komplikasi pasca operasi. (just by using checklists!)

Dari contoh tersebut dapat kita simpulkan checklists merupakan satu bentuk pengelolaan pengetahuan yang cukup efektif. Namun hal tersebut tidaklah cukup untuk mengelola pengetahuan secara luas dan mendalam dari suatu organisasi. Beberapa contoh pengelolaan pengetahuan yang lain yang dapat kita adopsi adalah:
1. Content Management System


contoh: Wiki, Moodle, dsb


2. Document Management System

contoh: 
Google Drive, Samba, Source Control Management, dsb


3. Team Collaboration Tools


contoh: Phabricator, Slack, Confluence, Asana, dsb


4. Traning Programs


contoh: Mentoring, sharing session, coaching clinics, dsb

The positive impacts of an excellent knowledge management

Seperti yang telah kita diskusikan di awal, pengelolaan pengetahuan yang baik dapat meningkatkan produktivitas suatu organisasi, yang artinya dapat mengurangi biaya produksi, yang artinya dapat meningkatan profit (which is a primary thing in a business!). Selain itu, berikut adalah beberapa hal yang dapat diperoleh oleh suatu organisasi jika dapat mengelola pengetahuannya dengan baik:
1. Spend less time recreating existing knowledge


Ketika informasi dapat diperoleh dengan lebih mudah, seorang pegawai tidak perlu “mengganggu” pegawai yang lain. Seorang pegawai juga akan dapat menyelesaikan pekerjaan-pekerjaan rutin dengan lebih cepat, sehingga dapat lebih fokus pada hal-hal yang lebih penting – and more profitable work!


2. Make fewer mistakes


Ketika seorang pegawai tidak membagikan pengetahuan mereka (tentang kesalahan-kesalahan yang pernah dihadapi dalam pekerjaan dan bagaimana cara untuk menyelesaikannya), besar kemungkinan akan terjadi kesalahan-kesalahan yang berulang, dan pada akhirnya berujung pada recreating existing knowledge untuk menyelesaikan yang sama. Hal-hal seperti itu dapat dihindari dengan membagi pengetahuan tersebut ke orang lain.


3. Make better decision


Keputusan yang diambil juga dapat melihat pengalaman-pengalaman sebelumnya. Dengan adanya pengetahuan yang cukup, keputusan-keputusan yang dihasilkan oleh suatu organisasi akan menjadi lebih tepat sasaran.


4. Standardize process


Dengan adanya dokumetasi yang jelas, setiap aktivitas dapat berjalan sesuai dengan prosedur yang telah disepakati. Proses yang terstandar dapat melindungi organisasi tersebut dari adanya fraud atau penyimpangan proses bisnis.


5. Provide better service


Pada akhirnya pengelolaan pengetahuan yang baik akan membuat setiap pekerjaan akan menjadi lebih cepat dan akurat – which means happy employees, and customers – which means customers will place more trust, which means more profit!

Jadi seperti itulah kurang lebih diskusi kita kali ini tentang knowledge management dan pentingnya bagi suatu perusahaan. Bagaimanakah dengan Anda? Seberapakah efektifkah Anda dalam mengelola pengetahuan? Share with us!

Thanks for reading!

never stop learning

References:
https://www.askspoke.com/blog/knowledge-management/knowledge-management-importance/
http://manage-knowledge.blogspot.com/2009/10/km-healthcare-csun-km.html

Image sources:
https://cdn0.tnwcdn.com/wp-content/blogs.dir/1/files/2017/12/knowledge-two.png
https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSptWOO46h5MIe-3YcpD36rDvzMOef60DwdWm3n0san1QTlXuM8
https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcQS7eaOXCHpmuR8r1eVP9iYzW50Fdni96S23P_v5REIOUZcXSVx
http://www.ics.ac.uk/ICS/GuidelinesAndStandards/CheckLists.aspx
https://cdn-images-1.medium.com/max/1200/1*4le1JuYc0dzMALx9W58vOQ.jpeg

Post Author: Galang Pamungkas

0 Replies to “Managing Knowledge in an Organisation”

  1. Reset Epson ET-2550 printer with WICReset Utility Tool
    Ne-kon U – Ne-kon U serial: Windows Key Boot-up Password Reset 7.7 keymaker: Bart’s Network Boot Disk – Bootable Usb Memory Key Image crack: Hp Drive Key Boot Utility key code generator: Adobe Flash Professional Registration Key Code Generator serial maker: Generator Key serial keygen: Call Of Duty Mw2 Cd Key Steam Generator serial keygen. Wic Reset Key – Free Wic Reset Utility. Get latest WIC Reset Key 2020 Utility is used to reset your waste ink counters absolutely free of cost if and when your Epson printer.

    WIC Utility – waste counter reset, firmware downgrade
    How To Hard Reset Samsung Galaxy Y S5360 532-school.ru. Rigs Of Rods Controls For Mac best pages and links. Wwii Vista freeware, shareware, software download . How Do I Find Wireless Network Security Key Windows 10 8 7 http://network-wireless-hack-security.532-school.ru/. IOS MDM Profile Activation Lock Bypass – Apple Tech Lovers. Recovery Mode SAMSUNG S5360 Galaxy Y, how to. Where To Get Softwear For Decoder Strong/: – Satellite TV. Game Fix / Crack: Tomb Raider (2020) Game of the Year All 532-school.ru. Bestphonecell: Samsung Monte S5620 http://mode-s5620-keys-samsung.532-school.ru/. Gamecheatshack: Neosaurs hack tool http://survey-neosaurs-hack-tool.532-school.ru/. Visual Certexam Manager 3.0.1 Registration Key Rapidshare-adds. World Editing and Management. Iolo PC Tune Up Software – System Mechanic. Q: Skills for Success Teacher’s Site. List x Pcgame(Pc Ps3 Psp Nds)04! 01! 12 (Repaired). Download mavis beacon key serial number generator, crack. How do I use my PS3 controller to play SSF4: AE?. What to watch on NBA League Pass on the first full gameday click here to find out more.

  2. Download Who’s Your Daddy APK 2.0 – Arcade developed by
    See more ideas about news games, free cd, games.
    Www Bangbros Com – Download Software, TV Shows, Games 532-school.ru.
    Free Satellite TV Software Download http://satellite-crack-fifa-software-direct.532-school.ru/. How you can Reinstall Dragon Naturally Speaking . Cookie Run Coupon Codes 532-school.ru. Best Electronic Projects. Sql server – What resource does a key lock actually lock . PCMobiTech – Howto Technology & Tutorials . 50 Best Free Dreamweaver Templates 2020 http://cracked-dreamweaver.532-school.ru/. Download corel draw x5 trial version / download corel draw http://keygen-corel-draw-trial.532-school.ru/. Shadow Defender 1.5.0.726 with Serial. Network Notepad Professional Cracked http://pokemon-platinum-patch-enhanced-edition.532-school.ru/. Download APK free online downloader. Tenorshare iPhone Data Recovery 6.7.1.5 free download. Tone2 Electrax Full Version Vst Free Download. Download Etabs 2020 Full Crack my site. Download Serial Number Eviews 11 64 Bit New Free – Black Zone index. Slow aura – Official Path of Exile Wiki . Project sample war file free download. How and Where to enter these Cheat Codes . Samsung Galaxy S10 review. We Poured Mud Through Their Veins advice. COREL DRAW GRAPHIC SUITE X5 32/64 Bit Download Free http://corel-utorrent-only-keygen-draw.532-school.ru/. Download FREE Word & Excel Password Recovery Wizard v2020 try this site. The Ultimate Guide On How To Beat An Escape Room in 2020 weblink. Kevin Collins: August 2020 532-school.ru. Video Game News, Reviews, and Walkthroughs. Dekaron Nemesis Events Daily!! extra resources. Cost analysis of Heat Exchangers – Efficiency Finder 532-school.ru. Autodesk AutoCAD 2020 Crack Full + Product Key Activator . How to add key value pairs to a dictionary in Python . Ragnarok Server Guide – PServeRO. January Meetup Recap -Element3D V2 tour and review 532-school.ru. Free GameHouse Key: Gamehouse Registration Key 532-school.ru. Discord Nitro Hack Crack With Torrent Complete Download http://corel-tune-crack.532-school.ru/. Smart Serials: Your serial numbers database http://video-fifa-crack-converter-prism.532-school.ru/. Dayz hacks undetected http://standalone-dayz-hacks-survey.532-school.ru/. “Download Cypherx Crypter Cracked Feet” by Amanda Wilson . Final Fantasy XIII Free Download Full Version PC Game look at this. Corel Draw 12 Free Download Setup With Serial Key 532-school.ru. Free StarCraft CD-Keys investigate this site. Crossfire Philippines Full Client Download 532-school.ru. Print Page – Awesomod discussion/questions/helpful tips thread 532-school.ru. How To Find Serial Key Of Any Software in 2020 (Google Hack) http://facebook-email-hack-password.532-school.ru/. Type of Activity Code – How is Type of Activity Code . Free Download: The Synchronicity Key: The Hidden. I need a new key for my computer for the winzip malware http://software-expert-winzip-design-crack.532-school.ru/. Tam Core Keygen Lightroom 5 . URex Videomark Platinum – Giveaway of the Day homepage. Crossfire Ecoin Hack Tutorial: Crossfire PH Ecoin Hack 532-school.ru.

    FROTH
    thuch
    bes
    Dib
    musty
    wow
    Glali
    rop
    WAM
    Rar

  3. Steam down? Current network status and problems
    Updated MAME to Removed Flash-based emulator, DC, 3DO, Saturn ISOs.
    All PC Video Game Releases .
    Download Bitcoin generator 2020 activation code serial more information. SecureCRT 8.7.3 B2279 Crack + Patch 2020 Portable Serial http://utorrent-full-crack-securecrt.532-school.ru/. Can the iPod Touch 3rd gen play Minecraft? http://hacks-ipod-minecraft-generation.532-school.ru/. SessionOptions, WinSCP C (CSharp) Code Examples. Wikimedia Language engineering/Daily/2020–2020 extra resources. FileGets: Staffing Model Top Software: Jr. Vet, Model. Nod32 keys & serials: Username & Password ESET NOD32 http://nod32-password-eset-username.532-school.ru/. Trojan.ADH – Mbam found nothing – Am I infected? What do I do 532-school.ru. Mazda6 Workshop Manual – The Lodge visit this page. IDM Latest Free Full Version 532-school.ru. Gaming Hacks & Cheats 532-school.ru. Rogue-Malware “EASY SCAN” alias “HDD Low” Problem beseitigt. How to fix Windows XP activation after a repair see this site. Arcserve No Longer Serializes BLANK Tapes! Solutions. Farming Simulator 2020 Serial Key, CD Key, Origin Keygen http://cracked-steam-nova.532-school.ru/. Health and Safety Manual 532-school.ru. Buy Assassin’s Creed Brotherhood Uplay CD Key, Cheap . Download leadtools eprint professional 5 serial http://error-mixed.532-school.ru/. File Buz: September 2020. Download surething disc labeler gold 6 for free (Windows) 532-school.ru. Walaoke Pro 3.5.09 Full Keygen – Modern Classic Literature. EDIUS Manual 1.01 EN version 1.01 by Grass Valley K.K 532-school.ru. Grand Theft Auto 5 CD Key Generator. ESET NOD32 Antivirus 6 v6.0.308.0 – Full. Project-Cyb3r: FULL VERSION SOFTWARE DOWNLOAD LINKS WITH CRACK visit site. NEW *9999 @sHwrM- WOOZ WORLD CHEATS HACK HOW TO GET. Nokia 5800 XM Firmware v30.0.011 Out. So What’s New. Download encore 4.5.3 exe for free (Windows) . Dreaded -618 error…. – Micro Focus Community. Gameboard Of The Gods by Richelle Mead – Ex Libris. “Trial Xtreme 3 Hack Coins Generator All Levels And.

    FROTH
    thuch
    bes
    Dib
    musty
    wow
    Glali
    rop
    WAM
    Rar

  4. Gardenscapes: Mansion Makeover Collector’s Edition
    System Requirements OS: Windows 7/8/10.
    Clean Cheats: hack gardenscapes mansion makeover.
    English mui pack for office 2020 http://crack-stone-spanish-fifa-rosetta.shkolamd.ru/. Keylogger Android Nedir: How to Install a Keylogger on. Shadow activation code. IDM 6.37.14 Crack Preactivated – Auduct Download. IOS and tvOS: Using The IAP Extension – YoYo Games. ManualsLib – Makes it easy to find manuals online. Flash Video Downloader – Chrome Web Store. HP Pavilion 14-ce2064TX Laptop (8th Gen Core i5/ 8GB/ 1TB. KVR Audio Software: VST, Audio Units, AAX, Instrument and. Mojosoft photo frame studio v2.89 multilanguage laxity. IDM serial number, or crack http://full-utorrent-password-facebook-hacker.shkolamd.ru/. Imagenomic Noiseware V4.2 Crack, Serial & Keygen http://noiseware-imagenomic-crack.shkolamd.ru/. Things Got A Little Crazy at Summer Set Music Festival 2020 . Pokemon Reborn Download – Reborn Evolved http://flora-hack.shkolamd.ru/. 20 RECETAS GOURMET – POSTRES FRANCESES E ITALIANOS. Easy hide ip 5.0.0.3 serial trend: Easy Hide Window, Easy http://hide-crack-window.shkolamd.ru/. 5 Free IDM Alternatives to Check Out – Tech Junkie. Poweramp Full Version Unlocker Cracked Apk. Need for speed – Hot Pursuit 2 free serial number key download. Microsoft Office Word 2020 Product Key Generator http://version-word-microsoft-crack-full.shkolamd.ru/. Download Ravenhearst Full Version Free Mac. Steam Community: : Guide: : How to activate full screen mode. Pipe flow expert crack keygen. How to Extract a RAR File on Ubuntu. BB FlashBack Express 5 Crack + Serial Key Free Download. Download Free Karaoke Trial Versions & Updates – Power Karaoke. Best Gas Prices & Local Gas Stations in Utah . RAID Shadow Legends Hack – Unlimited free Gems and Silver shkolamd.ru. Ilegal preteen analysis at MainKeys. Fast Files – Download Your_File_Name.zip. Download Eraser 6.2.0.2986 for Windows shkolamd.ru. Crack Airsimmer A320 Fs2004 – Mempko’s Blog. Syndra Counter Pick – LOLzera – Melhor portal sobre League .

    FROTH
    thuch
    bes
    Dib
    musty
    wow
    Glali
    rop
    WAM
    Rar

  5. Brute Force Seo – Powered by Kayako Help Desk Software
    Brute force software has a bad reputation in the same way that lock picking and hacking have a bad reputation, but they are not inherently good or bad, it depends on how you use them.
    Brute Forcing An Android Phone .
    Clash of clans gems generator – Google Sites . Shoutbox for chicano rap oldies – lil blacky. Anyone able to run the DDO update 7? see here. Password Cracking: Lesson 2: Using Kali, bkhive, samdump2. Ares Free Movie Download Software Downloads http://divx-converter-internet-plus-crack.shkolamd.ru/. Como instalar resupported4 keygen . Cheats and Hacks: Spore licence serial keygen. Anna Heinrich risked her $2, 200 a day criminal lawyer job. Shrek the Third (2020) – Full Cast & Crew http://center-madrigal-magic-german.shkolamd.ru/. Download Splinter Cell Double Agent Highly Compressed Pc. Download cFosSpeed 4.21 Build serial number generator . Hack Generator: Clash Of Clans Hack Gems Generator No. GTA Vice City PC Cheats and Codes – GTA: Vice City Wiki http://city-crack-vice-disc.shkolamd.ru/. HOW-TO Install CoD4X – Questions – CoD4X Mod Community. Fatigue crack growth threshold concepts (Conference. FastStone Capture 6.8 – Full Serial.rar http: //www. Learn Spanish Online at StudySpanish.com. BRIGANDINE GRAND EDITION ENGLISH PATCH V6 FREE DOWNLOAD http://patch-edition-english-brigandine-grand.shkolamd.ru/. CleanMyMac 4.3.1 Crack With Activation Number Download . Hack Avengers Alliance Facebook Cheat Engine check. Mountain bike safety and riding on the trail http://bike-mountain-challenge-patch.shkolamd.ru/. 60+ Melhores Ideias de Estrada. Prison Break Essential keys to break destructive lifestyles http://prison-crack-break-conspiracy-only.shkolamd.ru/. Hearthstone Heroes of Warcraft CardPack CD Key for Battle. Wallhax – Download 20+ Feature-Loaded Private Hacks & Cheats. App iFile – Browse your iOS filesystem with ease . Demolition Company CD Key (7 Downloads) . The story and why it’s bad – Gears of War 4 visit the website. Amazon.com: Customer reviews: Call of Duty: Modern Warfare. Fort Conquer Mod APK 1.2.3 – Download Fort Conquer Mod for. Download cleopatra stratan zunea zunea http://lagu-stratan-cleopatra-craciun.shkolamd.ru/. Full Tilt Poker Download, Full Tilt Software Install . WIFI Calling not working? . Sands of the Coliseum – Play on Armor Games you could try here. CHEMCAD 6 user manual shkolamd.ru. M.Phil Computer Science Image Processing Projects http://psnr-calculation-crack-matlab.shkolamd.ru/. ISLAND SAGA -Love Land Story- / EROGE circle KAMICHICHI . Sniper & Killer 3D Hack Tool – Android/iOS Cheats Download http://killer-hack-sniper-contract-mobile.shkolamd.ru/. Softek IT Consult: SmadAV Pro 2020 + Lifetime Serial Key shkolamd.ru. Obd Auto Doctor Keygen Mac visit this website. How to UnRoot your Android Device via One Click Root shkolamd.ru. Xforce Keygen + Crack With Torrent File Free Download. Hole cards now always visible when all-in. H Keys e Gifts Steam, Origin e Uplay W CS GO Keys, Games. KAF-4320 2020 (H) x 2020 (V) Full Frame CCD Image Sensor http://chip-keygen.shkolamd.ru/. Mystery Case Files: Huntsville Walkthrough http://case-files-huntsville-mystery-crack.shkolamd.ru/. Nfs Payback Unlock All Cars Trainer shkolamd.ru. Cannot start the COM manager of the app look what i found.

    FROTH
    thuch
    bes
    Dib
    musty
    wow
    Glali
    rop
    WAM
    Rar

Leave a Reply

Your email address will not be published. Required fields are marked *